Tatweer has been awarded this project to manage MOI’s call Centre services.
This project cuts across all relevant departments under MOI that uses Call Centre Services. Tatweer provides a dedicated team of call agents and professionals to manage all the received calls, identify them, prioritize them and direct them to the department concerned for resolution. The effective management would help optimize the process and reduce the resolution time and thus enhance customer satisfaction.
Communication of Information to Customers and Employees
Establishing Operational Process
Workforce Planning and Management
Quality Assurance Related to Customer Interactions
Measuring and Monitoring of Customer Experience